26pkr Privacy Policy

26pkr is an online sports betting and gaming platform operating at 26pkr.com, designed specifically for players in Pakistan. The platform offers sports betting on cricket, PSL, football and esports, as well as live casino, slots and fish games — all denominated in PKR with support for local payment methods including JazzCash, Easypaisa and Raast.

For the purposes of this Privacy Policy, "26pkr", "we", "us" and "our" refers to the operator of the 26pkr platform. "You" and "your" refers to any registered player or visitor to the platform. "Personal data" refers to any information that directly or indirectly identifies you as an individual.

This policy applies to all data collected through the 26pkr website, the 26pkr mobile app and any other touchpoints through which you interact with the platform.

We collect personal data from you in three main ways: directly from you when you register or use the platform, automatically through your use of the platform, and from trusted third parties such as payment processors and identity verification services.

We use the personal data we collect for the following purposes:

• Account management: To create and maintain your 26pkr account, verify your identity and process your registration.
• Transaction processing: To handle deposits and withdrawals in PKR, verify payment methods and keep accurate financial records.
• Platform delivery: To provide you with access to sports betting markets including cricket, PSL, T20 and football, as well as casino games, fish games and live gaming.
• Fraud prevention and security: To detect, investigate and prevent fraudulent activity, money laundering, duplicate accounts and abuse of bonuses or promotions.
• Customer support: To respond to your queries, process complaints and communicate with you about your account.
• Platform improvement: To understand how players use the platform and make improvements to the user experience, game selection and promotional offerings.
• Responsible gaming: To monitor betting patterns and reach out if there are signs that a player may be experiencing difficulty managing their gambling activity, and to enforce self-exclusion and deposit limits that you have set.
• Legal compliance: To meet record-keeping obligations and respond to lawful requests from appropriate authorities.
• Marketing communications: If you have opted in to receive promotional emails or notifications, we may contact you about new promotions, bonus offers and PSL or cricket betting specials. You can opt out of marketing communications at any time from within your account settings.

We do not use your personal data for automated decision-making that produces legal or significant effects without human review.

For each purpose for which we process your personal data, we rely on one of the following legal grounds:

• Contract performance: Processing that is necessary to provide you with the services you signed up for — such as processing bets, managing your account and handling PKR transactions.
• Legitimate interests: Processing carried out for purposes such as fraud prevention, platform security, responsible gaming monitoring and improving the player experience — provided these interests do not override your fundamental rights.
• Legal obligation: Processing required to comply with applicable laws and regulations, including financial record-keeping requirements.
• Consent: Processing based on your explicit consent — for example, receiving marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

26pkr does not sell or rent your personal data to third parties. We share your data only in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, your transaction details are shared with the relevant payment provider — such as JazzCash, Easypaisa or Raast — as necessary to complete the transaction.
• Identity verification services: If verification is required on your account, your identity documents may be shared with our trusted KYC (Know Your Customer) verification partner to confirm your identity and age.
• Technology service providers: We work with hosting, analytics and platform infrastructure providers who may process data on our behalf under strict data processing agreements. These providers are not permitted to use your data for any purpose other than supporting 26pkr services.
• Fraud and security partners: In cases of suspected fraud, abuse or money laundering, relevant data may be shared with specialist security services or, where legally required, with appropriate authorities.
• Legal requirements: We will disclose personal data where required to do so by applicable law or a valid legal request from an authorised body. We will not disclose data beyond what is legally required.

Because 26pkr handles real-money transactions in PKR, we take the security of financial data particularly seriously. Here is how payment data is handled:

• All deposit and withdrawal transactions are processed through encrypted payment channels. Your full payment credentials — such as card numbers or mobile wallet PINs — are never stored on 26pkr servers.
• Transaction records, including deposit and withdrawal amounts, dates and payment methods, are retained for legitimate financial and compliance purposes. These records are stored securely and access is restricted to authorised personnel.
• When you use JazzCash or Easypaisa, authentication is handled directly between you and the respective payment service. 26pkr receives only a transaction confirmation, not your mobile wallet credentials.
• If you pay by bank transfer, your bank account name and number may be stored to facilitate future withdrawals to the same account and to verify that withdrawals are made to an account in your own name.
• You may only use payment methods that are registered in your own name. Attempting to use a third-party payment method is a breach of the Terms and Conditions and may result in your withdrawal being delayed or declined pending additional verification.

26pkr uses cookies and similar technologies to make the platform work properly and to understand how players use it. The main types of cookies used are:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, maintain your bet slip and remember your language and currency preferences. The platform cannot work properly without these cookies.
• Analytics cookies: These help us understand how players navigate the platform — for example, which sports betting markets and game categories are most popular. This information is used in aggregate form to improve the platform experience. Individual behaviour is not tracked for advertising purposes.
• Security cookies: These help identify suspicious activity such as multiple failed login attempts, which enables us to protect your account from unauthorised access.
• Preference cookies: These remember choices you have made — such as your preferred deposit method or notification settings — so you do not have to re-enter them each visit.

You can manage cookie settings through your browser. Note that disabling essential cookies will prevent you from logging in and using core features of the platform. Disabling analytics cookies will not affect your ability to use 26pkr.

We retain your personal data for as long as your account is active and for a period after account closure as required for the following purposes:

• Active accounts: All personal and financial data associated with an active account is retained for as long as the account remains open.
• Closed accounts: Following account closure, we retain your data for a period necessary to meet financial record-keeping obligations, resolve any outstanding disputes, and comply with applicable legal requirements.
• Transaction records: Financial transaction records including deposit and withdrawal history in PKR are retained for a minimum period in line with standard financial record-keeping practices.
• Support records: Customer support interactions are retained for a reasonable period to allow us to reference them in the event of a follow-up complaint or dispute.
• Verification documents: Identity and payment verification documents are retained for the period required by our compliance obligations and then securely deleted.

When your data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a 26pkr player, you have the following rights in relation to your personal data. To exercise any of these rights, contact 26pkr support and we will respond within a reasonable timeframe:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of the personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly within your account settings.
• Right to deletion: You may request that we delete your personal data. We will comply where there is no overriding legal or legitimate reason to retain it. Note that some financial and compliance data may be retained after account closure regardless of a deletion request.
• Right to restrict processing: In certain circumstances, you can request that we limit how we use your data while a concern is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the services you receive. You can do this via your account notification settings or by contacting support.
• Right to data portability: You may request a copy of data you have provided to us in a structured, machine-readable format where technically feasible.

26pkr implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss or disclosure:

• SSL/TLS encryption: All data transmitted between your browser or app and the 26pkr platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this is active.
• Access controls: Access to personal data within the 26pkr organisation is restricted to staff who need it to perform their specific role. All access is logged and reviewed.
• Two-factor authentication: Players can enable two-factor authentication (2FA) on their accounts for an additional layer of login security. This is strongly recommended, particularly if you are a regular depositor.
• Intrusion detection: The platform uses automated systems to detect and flag unusual activity such as multiple failed login attempts, unusual transaction patterns or access from unexpected locations.
• Secure infrastructure: Platform infrastructure is hosted in secure data centres with physical and network security measures in place.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — never share your password and contact support immediately if you suspect unauthorised access to your account.

26pkr is strictly an adults-only platform. You must be at least 18 years of age to register an account and use any services on the platform. We do not knowingly collect personal data from individuals under 18.

If a parent or guardian believes that a minor has registered an account or provided personal data to 26pkr, they should contact support immediately. We will verify the concern and, if confirmed, close the account and delete all associated personal data as quickly as possible.

If you are under 18, please do not attempt to register on 26pkr and do not provide any personal information through this platform. Age verification may be requested at any stage of the registration or withdrawal process.

26pkr may update this Privacy Policy from time to time to reflect changes in how the platform operates, in the services offered or in applicable legal requirements. When material changes are made, registered players will be notified via their registered email address and/or via a notification in the platform.

The effective date at the top of this page will always reflect when the policy was last updated. We encourage you to review this page periodically, particularly if you are a regular player. Your continued use of the platform after updated terms are published constitutes your acceptance of the revised Privacy Policy.

If you do not agree with any material change to this Privacy Policy, you should stop using the platform and may contact support to request account closure.

If you have any questions, concerns or requests relating to this Privacy Policy or the way 26pkr handles your personal data, please get in touch with our support team. We take all privacy-related queries seriously and aim to respond promptly.

• Live chat: Available 24/7 directly within the platform — the fastest way to reach us.
• Email: [email protected] — for formal data requests or written privacy queries.

When submitting a data-related request, please state "Privacy Request" in your message so it can be routed to the right team. You will be asked to verify your identity before any personal data is shared or deleted.